FAQ

FAQ – Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
We also support secure checkout options such as PayPal and Shop Pay (if available in your region).

2. How long does shipping take?

Our standard processing time is 1–3 business days.
Once shipped, orders typically arrive within:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 3–5 business days

  • Priority Shipping: 1–3 business days

Shipping times may vary due to carrier delays or high-volume periods.

3. How do I track my order?

After your order ships, you will receive a confirmation email with a tracking number.
Tracking information may take up to 48 hours to update.

4. Can I change or cancel my order?

Changes or cancellations can only be made before your order enters the shipping process.
If you need assistance, contact us immediately at support@familytrendsale.com.

5. What is your return policy?

We accept returns within 30 days of delivery for unused, unworn, and unwashed items in original condition.
Please contact our support team to initiate a return request.

Final-sale items, intimate wear, and personalized products are not eligible for return.

6. What if my item arrives damaged or incorrect?

If you receive a damaged, defective, or incorrect product, notify us within 7 days of delivery.
We will arrange a replacement or provide a refund after reviewing your case.

7. Do you offer free shipping?

We occasionally run promotions that include free shipping.
Any active free-shipping offers will be displayed on our website or during checkout.

8. Do you ship internationally?

Currently, we ship only within the United States.
If international shipping becomes available, we will update our policy.

9. What should I do if my package is lost or stolen?

If the carrier marks your package as delivered but you cannot locate it:

  1. Check with neighbors or family members.

  2. Verify the address provided at checkout.

  3. Wait 24 hours—carriers sometimes mark packages early.

If the package remains missing, contact the carrier first, then reach out to us for further assistance.

10. How do I contact customer support?

For any questions or concerns, our support team is ready to help.
Email us at: support@familytrendsale.com